Instructing Us

For any business considering instructing us, it is very important that you can trust and rely on us. We are in the business of providing solutions to our clients and this means that we have to be completely upfront about our terms of engagement and fees.

When you instruct us to help you with a particular matter, we shall endeavour to send you a letter or email of engagement. This will set out the following:

• who will be doing your work on a day to day basis;
• what we will be doing for you; and
• what the fee structure will be.

In terms of fee structures, we are happy to provide you with a fixed fee quote. In the absence of (i) agreeing a fixed fee or other fee arrangement to suit your needs or (ii) sending you’re a letter or email of engagement, we shall base our fees in accordance with our Standard Terms of Business (which are on a ‘time spent’ basis). Please note that our hourly charges are reviewed each year on or around 1st August.

Please view our Standard Terms of Business and Hourly Charges.

Professional Fees

Many businesses worry about the level of professional fees that they are charged when instructing professional advisers. Our aim is to provide our services at competitive prices and make sure that you have from the outset complete clarity on how we will charge. We are under a duty to ensure that our fees are fair and not excessive. Your business is very important to us and if you are unhappy with our charges then please contact our Managing Director, David Calder, who would like to know.

Identification

• New Clients

If you are instructing us for the first time, we would like to thank you for giving us the opportunity of working with you. Please note that we are required by law to carry out various checks to verify your identify as well as the source of any funds involved in the transaction we are being instructed in connection with. We are not permitted to undertake any work for your business until the necessary identity checks have been completed, so please help us to deal with this quickly by responding to us with any relevant information that we request. More details about these checks are set out in our Standard Terms of Business.

• Existing Clients

If you are an existing client of the firm and instructing us for a second or subsequent time, we would like to thank you for your continued loyalty and support.

We are keen to take an interest in and support the businesses of our clients. If your business is changing or experiencing difficulties, we would be happy to visit and discuss how we might be able to help. Please contact our Managing Director, David Calder or your usual contact to arrange this.